PURCHASE TERMS, CONDITIONS & WARRANTIES
The following purchase terms, conditions & warranties apply to all sales of products by Drainage Direct. Your purchase of Drainage Direct products is confirmation of your acceptance. Purchase terms, conditions and warranties may be changed without notice.
Product Returns: No returns without prior approval. Product may be returned within 30 days of purchase order date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns after 30 days will be on a case by case basis. A 30% restocking fee will be deducted from the refund amount. Returns must be in new condition and not used. All freight will be charged to the customer's account. Once a return has been authorized, the product must be returned within 14 business days.
Refused Delivery: If an order delivery is refused by the customer no credit will be issued. Please refer to the products returns section above.
Freight: Additional charges will be incurred for multiple drop shipments. Customers requesting specific carriers or delivery types will be responsible for any additional freight costs. Customers may provide their own UPS or FedEx collect account numbers. All expedited shipping freight costs will require approval via email prior to shipping.
Damaged Shipments: Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivering carrier and any losses incurred are at the customer's expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing, and then advise our office immediately so we may assist you with your claim.
Warranty: All products are warrantied against defects in material and workmanship for a period of 60 days from the date of purchase unless longer periods are specifically stated on product information sheets. In no event shall Drainage Direct be liable for any consequential damages or any labor, material, freight or expense required to replace, correct or reinstall the product. Drainage Direct’s liability is limited to replacement of the part.
All warranties are void if the product has been improperly modified, applied or installed, subjected to misuse or abuse. Except as stated herein, there are no warranties express or implied, including the warranty of merchantability or warranty of fitness for a specific purpose.
Normal office hours are 9:00am to 5:00pm Eastern Standard Time, Monday through Friday. Orders submitted Monday through Friday will ship within one to two business days, unless otherwise indicated by Drainage Direct.